GiGo Logistics Raise a Grievance

GRIEVANCE
REDRESSAL

We take partner and stakeholder concerns seriously. Use the channels below to raise and track issues.

Raise Review Resolve

How to Raise a Grievance

1

Contact Support

Call, WhatsApp or email with your registered details and clear description of the issue.

2

Acknowledgement

We aim to acknowledge receipt and share a reference within a reasonable time.

3

Resolution

Our team reviews and works toward a fair resolution; status is shared on request.

Types of Issues We Handle

  • Onboarding, document and activation related concerns
  • Vehicle handover, condition, battery and maintenance coordination
  • Deposit, charges and refund process queries
  • Behaviour or process-related complaints against GiGo staff
  • Any other operational issue under GiGo’s control

Platform-specific earnings, ratings or app issues are primarily handled by the respective platform (Blinkit, Zomato, etc.). We can help coordinate where possible.

Escalation

If you are not satisfied with the initial response, you may request escalation by clearly mentioning “Escalation” in your email subject or message and providing the previous reference / date of contact.

We aim to respond to escalations in a fair and timely manner. Please keep communication factual and include relevant documents or screenshots where helpful.

Grievance Contact

GiGo Logistics

Email: contact@gigologistics.in

Phone / WhatsApp: +91 76682 14271

Headquarters: CD 91, Block C, Ansal Golf Link 1, Pari Chowk, Greater Noida, UP – 201310