REFUND &
CANCELLATION POLICY

1. Scope

This policy applies to security deposits, onboarding-related payments and any refundable amounts collected by GiGo Logistics from delivery partners in connection with electric vehicle deployment and platform activation support.

2. Security / Refundable Deposit

• Where a security deposit is required for the EV, the exact amount and conditions are communicated in writing (agreement / receipt) before collection.
• The deposit is generally refundable subject to the vehicle being returned in acceptable condition, clearance of dues (if any), and completion of exit formalities.
• Deductions may be made for damage beyond normal wear and tear, missing accessories, or outstanding charges as per the signed terms.

3. Cancellation before Vehicle Handover

• If a partner cancels after document submission but before vehicle handover and platform activation, any amount collected may be refunded after deduction of actual administrative costs (if any), as informed at the time of collection.
• Requests must be raised in writing (email / WhatsApp to official GiGo number) with partner details.

4. Exit / Vehicle Return

• Partners who wish to discontinue must inform GiGo support and complete the prescribed exit process (vehicle return, documents, clearance).
• Eligible refund of deposit (if applicable) is processed after inspection and clearance, typically within a defined timeline shared at the time of exit (commonly 7–15 working days, subject to verification).
• Refunds are made to the original payment method or bank account provided by the partner.

5. Non-Refundable Items

• Any non-refundable fees (if clearly labelled as such at the time of payment) will not be returned.
• Platform earnings and incentives are governed by the respective platform (Blinkit, Zomato, etc.) and are outside GiGo’s refund process.

6. How to Request a Refund

1. Contact GiGo support via phone / WhatsApp (+91 76682 14271) or email (contact@gigologistics.in).
2. Share partner ID / registered mobile, vehicle details (if any), and reason for request.
3. Complete any required exit or verification steps.
4. Refund status will be communicated once processed.

7. Changes to Policy

GiGo Logistics may update this policy from time to time. The version published on this website will be considered current. Material changes affecting existing partners will be communicated through appropriate channels.