PRIVACY
POLICY

1. Introduction

GiGo Logistics (“we”, “us”, “our”, or “Company”) is a Greater Noida based logistics company engaged in hiring, training and deploying delivery partners on electric vehicles for hyperlocal platforms. We are committed to protecting the privacy and personal information of every individual who visits our website, applies to become a delivery partner, or otherwise interacts with us.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your data. By using our website or submitting any information to us, you agree to the practices described in this Policy.

2. Scope of This Policy

This Policy applies to:

• Visitors to our website (gigologistics.in and related pages)
• Individuals who fill out the delivery partner application form
• Individuals who contact us by phone, email, WhatsApp or any other channel
• Any other person whose personal data we process in connection with our business activities

This Policy does not apply to third-party platforms such as Blinkit, Zomato or other apps on which partners may be activated. Those platforms have their own privacy policies.

3. Information We Collect

We may collect the following categories of information:

3.1 Information you provide directly

• Identity details: Full name, mobile number, city/area of operation
• Application details: Whether you own an electric scooter, preferred delivery platform (Blinkit, Zomato, both, or any), and any additional message you share
• Communication content: Information you share when you call, email or message us
• Documents (when required for onboarding): KYC documents such as Aadhaar, driving licence, or other identity/address proofs, collected only when necessary for partner activation and compliance

3.2 Information collected automatically

• Browser type, device type, operating system
• IP address and approximate location derived from it
• Pages visited, time spent, and referring website (if any)
• Standard server log data for security and performance

3.3 Information we do not intentionally collect

We do not intentionally collect sensitive personal data such as biometric information, health records, or financial account passwords through our website. If you voluntarily share such information in a message, we will treat it with care and use it only for the purpose for which it was shared.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To process and evaluate delivery partner applications
• To contact you regarding onboarding, training, vehicle allocation and platform activation
• To verify identity and documents where required for compliance and platform requirements
• To respond to your queries, complaints or feedback
• To improve our website, services and partner experience
• To maintain internal records of applications and communications
• To comply with applicable laws, regulations and lawful requests from authorities
• To protect the security and integrity of our systems and operations

We do not use your personal information for unrelated marketing campaigns without your consent, and we do not sell your personal data to third parties.

5. Sharing of Information

We may share limited personal information only in the following situations:

• Platform partners: With platforms such as Blinkit, Zomato or other hyperlocal apps, only to the extent necessary for partner registration, KYC, activation and ongoing operations
• Service providers: With trusted service providers who help us operate our website, forms, email or communication tools (for example, form submission services), under appropriate confidentiality obligations
• Legal and regulatory: When required by law, court order, or government authority, or to protect our rights, safety or property
• Business transfers: In the event of a merger, acquisition or restructuring, your information may be transferred as part of the business assets, subject to the same privacy commitments

We do not sell, rent or trade your personal information for commercial gain.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. This includes restricted access to application data, secure communication channels where practical, and careful handling of documents.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are also responsible for keeping any login credentials or OTP information confidential if shared with platforms during onboarding.

Application and contact data is retained only for as long as necessary for the purposes described in this Policy, or as required by law. When data is no longer needed, we take steps to delete or anonymise it.

7. Cookies and Tracking

Our website may use basic cookies or similar technologies to improve site performance, remember preferences, or understand general usage patterns. These are typically essential or analytics-related cookies.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website features. We do not use cookies to build detailed personal profiles for advertising without consent.

8. Your Rights

Subject to applicable Indian law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and operational requirements
• Withdraw consent where processing is based on consent
• Raise a concern about how your data is handled

To exercise any of these rights, please contact us at contact@gigologistics.in or call +91 76682 14271. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our services are intended for adults who are eligible to work as delivery partners under applicable law. We do not knowingly collect personal information from children under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes indicates acceptance of the updated Policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Greater Noida / Gautam Buddha Nagar, Uttar Pradesh.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

GiGo Logistics
Email: contact@gigologistics.in
Phone / WhatsApp: +91 76682 14271
Headquarters: CD 91, Block C, Ansal Golf Link 1, Pari Chowk, Greater Noida, Uttar Pradesh – 201310
Corporate Office: JS Elite, Sector 134, Wazidpur, Near Prathmik Vidyalay, Greater Noida / Noida