GiGo Logistics
Our Team · Structure

LEADERSHIP & ORG
THAT RUNS EV LAST-MILE

GiGo Logistics is built as an operating company — not a hiring board. Leadership seats, field teams and support functions exist so partners stay productive and platforms get reliable capacity across Greater Noida & NCR.

An ops-first structure for EV partners

Hyperlocal delivery fails when nobody owns the messy middle: vehicle readiness, onboarding, same-day breakdowns, payout confusion and partner retention. GiGo’s organisation is designed around those realities.

At the top sit three executive seats — CEO, COO and CFO — with clear mandates. Below them sit the functions every serious last-mile EV operator needs: fleet, partner success, platform coordination, training, finance ops and ground supervision.

This page describes roles and responsibilities, not individual names. The goal is clarity for partners, platforms and stakeholders who want to understand how work actually gets done.

CEO · COO · CFO

Three seats. Sequential accountability. No blurred ownership.

Executive

Chief Executive Officer (CEO)

The CEO owns company direction, platform relationships and the long-term EV partner narrative. Final accountability for culture, growth priorities and external representation sits here.

  • Sets strategy for Greater Noida / NCR density and future city expansion
  • Owns senior platform partnerships (Blinkit, Zomato and other hyperlocal apps)
  • Defines partner-first standards and service quality bar
  • Approves major fleet, capital and hiring decisions with COO & CFO
  • Represents GiGo with investors, landlords, fleet partners and regulators as needed
Executive

Chief Operating Officer (COO)

The COO turns strategy into daily execution. Partner funnel, EV deployment, activation speed, field support and utilisation all report into this seat.

  • Owns end-to-end partner journey: recruit → train → EV → activate → retain
  • Runs fleet coordination (vehicle handover, battery / maintenance escalation)
  • Builds zone density and peak-hour coverage with field supervisors
  • Sets SLAs for onboarding time, issue resolution and partner online hours
  • Escalates platform-side operational blockers and protects partner ratings culture
Executive

Chief Financial Officer (CFO)

The CFO owns financial discipline — so growth in partners and fleet does not outrun cash, controls or unit economics.

  • Budgets, cash flow, vendor payments and commercial structuring
  • Unit economics for EV deployment, partner support cost and hub operations
  • Reporting integrity for internal decisions and investor / lender discussions
  • Risk controls: deposits, asset tracking, recoverable losses, insurance follow-up
  • Payroll, statutory compliance coordination and audit readiness

One decision chain, three mandates

CEO → direction

Where we expand, which platforms we prioritise, what “good partner quality” means, and what we will not compromise on.

COO → execution

Whether partners actually get online, stay online, get vehicles fixed and get help when the road goes wrong — measured weekly.

CFO → sustainability

Whether every new scooter, hub cost and support hire is funded, tracked and justified against real utilisation.

Major decisions (fleet batches, new zones, commercial deals) move with alignment across all three seats. Day-to-day field calls stay with COO; money and risk stay with CFO; external story and bar for quality stay with CEO.

Roles a company like GiGo runs

Typical posts in an EV last-mile partner-ops company. Titles may scale with headcount; the work always exists.

A. Leadership & HQ

Direction, control and external face of the company.

Chief Executive Officer (CEO)

Strategy, platforms, culture, capital narrative.

Chief Operating Officer (COO)

Partner ops, fleet ops, activation, field SLAs.

Chief Financial Officer (CFO)

Finance, controls, unit economics, compliance.

Chief of Staff / EA to Leadership

Coordination across CEO–COO–CFO, calendars, follow-ups.

B. Partner & Field Operations

The core engine that puts partners on the road and keeps them there.

Head of Partner Acquisition

Sourcing, screening, pipeline targets for new delivery partners.

Onboarding & KYC Lead

Documents, verification, app setup, bank details, activation readiness.

Training Manager

Zone knowledge, safety, platform behaviour, peak strategy, soft skills.

Partner Success / Support Lead

Tickets, payout queries, rating issues, retention calls.

Zone / Area Manager

Density, attendance, local issues for a cluster of partners.

Field Supervisor / Team Leader

On-ground check-ins, same-day escalations, first-line discipline.

Shift / Peak Coordinator

Lunch/dinner peaks, festival surge staffing, online-hour targets.

C. Fleet & Asset Operations

100% EV story only works if vehicles stay road-ready.

Head of Fleet / Fleet Manager

Vehicle inventory, allocation, recovery, utilisation targets.

Vehicle Handover Executive

KYC match, deposit process, photo documentation, induction of scooter.

Maintenance & Workshop Coordinator

Breakdowns, service slots, spare parts, downtime tracking.

Battery / Charging Coordinator

Swap/charge routines, hub charging, battery health flags.

Asset Recovery / Risk Executive

Missing vehicle process, guarantor follow-up, insurance claims support.

D. Platform, Growth & Quality

Bridge between GiGo capacity and platform demand.

Platform Relationship Manager

Blinkit / Zomato (and other apps) capacity planning and issue forums.

Performance Analyst

Orders, online hours, cancellations, ratings — partner & zone dashboards.

Partner Marketing / Referral Lead

Referral programs, community outreach, local hiring drives.

Quality & Compliance Officer

Safety norms, document standards, mystery checks, process audits.

E. Finance, Admin & Technology

Backbone so field teams are not blocked by paperwork or systems.

Accounts Executive

Invoices, collections, partner-related money trails, vendor bills.

HR / People Operations

Staff hiring, attendance, payroll inputs, workplace basics.

Admin & Facilities

Office/hub upkeep, utilities, local vendor coordination.

Systems / Partner App Coordinator

Partner portal, tracking tools, issue tickets, data hygiene.

Legal & Contracts Support

Partner agreements, vendor contracts, notices, basic compliance.

F. Frontline Capacity (Network)

The people who actually move orders — supported by everything above.

Delivery Partner (EV Rider)

Platform orders on GiGo EV; follows zone, safety and service standards.

Senior / Mentor Partner

Experienced riders who help new joiners with routes and habits.

Not every title is hired on day one. Early stage concentrates roles; as partner count and fleet grow, posts split so accountability stays sharp.

Principles behind every role

100% Electric

Fleet decisions favour EVs — lower daily energy cost, cleaner last-mile story.

Partner First

Support, clarity and fair process so partners can focus on earning, not chaos.

Reliable Capacity

Platforms need partners who show up, stay online and protect service levels.

NCR Rooted

Depth in Greater Noida before sprawl — quality of ops over vanity headcount.

Where the organisation sits

Partner management, fleet coordination and platform discussions run from Greater Noida and Noida.

Headquarters

CD 91, Block C, Ansal Golf Link 1
Pari Chowk, Greater Noida, UP – 201310

Corporate Office

JS Elite, Sector 134
Wazidpur, Noida, UP – 201301

Want to work with us or join the team?

Explore open roles, or reach out for partnership and operational discussions.